To ensure your full enjoyment of this delicious product, it's important to to be aware of our shipping schedule, practice and policies. Due to the perishable nature of this product, we do not accept cancellations or returns. All sales are final and we strongly recommend customers review all details of their order prior to placing it.
Q: What is your USPS shipping schedule?
A: We ship Monday, Tuesday, and Wednesday via USPS Priority Mail. Packages are a 1-3 day service across the country. If something changes, we will notify you via email to let you know the scoop.
Q: Do you send tracking information?
A: Yes. We will send you a shipment notification with your tracking number when your order ships.
Q: Can you ship to P.O. Boxes or a military post office?
A: Sorry, we cannot deliver to P.O.Boxes or a military post office.
Q: Do you ship to Alaska and Hawaii and Canada?
A: Unfortunately we do not ship to Alaska, Hawaii and Canada at this time.
Q: Do you ship your pancakes frozen?
A: Yes. Our pancakes are shipped frozen. While they thaw in transit, it is SAFE for you to re-freeze your product. Your packaged is shipped in a padded envelope, or a box.
Q: Does someone have to be present to accept delivery?
A: No. If you plan to be away for delivery, please be sure there is someone to pick up your package and freeze it.
Q: Do you ship with dry ice?
A: No, we do not ship with dry ice. If this is something you would like to request, please contact customer service at 508-951-0867.